Equinox Ripoff Update

I realize these Equinox posts are not horse related but I promise I will get back on track.

As promised here is an Equinox Skin Care update.  Based on the lack of cooperation and action on the part of Equinox Skin Care/Equinox DNA we are in a refund holding pattern.

While Equinox is responding to complaints posted on People Claim Administration, the responses are not providing a timely resolution.  To date no proof has been provided that any product was received and signed for at my residence.  To date no proof has been provided that a product was ever ordered by anyone at this residence.  No refund has been received. 

I have checked with Colonel Buff and The Pinto Beano and they have assured me they did not order any beauty products.  Big Horse and Solo have also answered that they too did not order any product but do feel that a new batch of pony treats is warranted. 

Equinox Skin Care has indicated a possible $99.00 refund sometime in two weeks.  They state their company policy does not allow for an immediate refund.  What is amusing is that their company policy certainly allows for immediate charges without offering service or product!  Equinox also requested that I cease the pressure.  I have declined to do so and, in fact, posted on several other sites this morning with information about the deceptive business practices adhered to by Equinox Skin Care. 

Normally it is fairly easy to locate company’s origin.  Maybe I am a klutz in this area but I am finding very little about how this company started business.  I have been able to discern that the two companies, Equinox DNA and Equinox Skin Care, one in the same.  But I have also found alarming connections to other past scams.  Until I can determine if all these companies are connected I won’t comment on those connections.  Equinox DNA seems to have a Sparks, Nevada address while the Equinox Skin Care address is in Dallas, Texas. **I have just located a site for Equinox DNA with the Dallas, TX address** The websites are all one page propaganda type ads with NO INDICATION about company officers or contacts.  Everything is referred to the customer service department which we all know to be a frustrating and foolish department.

I eventually discovered a parent company or at least I assume it is a parent company.  I played detective for about 3 hours tracking down complaints and information.  This latest information notes that the Equinox and Sheridan Labs moniker is out of Utah. They have two additional websites:  www.equinoxbeauties.com  and www.sheridanlabs.com. 

Under the Sheridan Labs website the following is included.  It is under the "about us" tab.  No real information.

What a long journey it has been - and we made it through with victory in our hands! At Sheridan Labs we truly believe we owe our success to the high quality of our products and our excellent customer support staff. We consider these two factors to be the backbone of our achievements. Sheridan labs completely rely on the valued Feedback of our customers. Based on this valued feedback, we take steps in product development and consider changes in sonata.

The inception of Sheridan Labs was in June 2007 and officially came into existence in October 2007. However, Sheridan Labs did not proceed to start operating till November 2009. Surely, but slowly, we began undertaking what we truly believed in, and thus our operations began in full swing! Now here we are in 2012 and thankful for the progress that we continue to make on a daily basis! For this, we thank the support of our affiliates, processers and our loyal, supportive customers!

The address in Utah is Sheridan Labs 14953 Heritagecrest WAY STE C, Bluffdale, Utah

This organization has a couple of other products.  Those products are EnVisage, Juicy Lips, and Xtralash besides the Equinox products.  Larry Robert is listed as the manager and the email to contact them is info@sheridanlabs.com.  I have also listed the phone numbers.  316-1904, (877) 862 9839, 1-877-862-9835, 1-877-524-0272, 1-877-599-2652, (877) 316-1904

I found this latest information on www.scambook.com.  I also filed a complaint there.  I sent an email to the info@sheridanlabs.com address as well.  No response yet.  Their site listed only 9 complaints and with mine made 10 but bear in mind this is only one website.  The complaints do not include all those complaints on blogs or forums or those, for that matter, that are too embarrassed or frustrated to say anything.  The complaint list also does not include all the complaints to other websites covering scams.

It is puzzling to me that this company or group of companies is still in business.  Of course I can’t tell if the authorities are investigating but if they aren’t they certainly should be. 

Until next time……